If You Don’t Know, Now You Know… This is Protein Works
Rewind to 12th December 2012. Out of a freezing cold office (because we couldn’t afford heating back then!), our founders huddled round a couple of computer screens. This was the moment. After a year of working round the clock and a lifetime of tempering the thirst to create a world-class brand, we pressed LAUNCH. That was the moment Protein Works website went live to the globe.
It’s not an overly fancy story, we know. There’re no garages worked out of, no office in the Bay Area to talk up. But fancy isn’t in our DNA, innovation is. With the idea to rock the very foundations of a sports nutrition industry that had become complacent, we set out to create an online sports nutrition brand that put pure quality & wow service before lowest possible price. With that vision and all it entails; we knew we’d be the underdogs from the very beginning. But you know what? We love that.
Fast forward almost 8 years and the journey from humble Cheshire beginnings, to over 1 million orders shipped globally may be in the bag, but our future is just beginning…
At our very core we believe in innovation in everything we touch. It’s engrained in our product range, in our people and in our proposition.
So of course, it follows naturally that we believe in an in-house approach to everything. We purposely put the talent and expertise that our business thrives on in the sole care of ourselves and our team. In short, we don’t ‘do’ agencies, and we categorically believe that if there’s a solution to be had – our team are the best ones to devise and deliver it. As such, Protein Works is an entrepreneurial place that values those people who want to make a dent, don’t want to be held back & don’t do politics. Our people are bored with ‘corporate’, are positively impatient & passionate self-learners. The culture is fast paced, supportive, and audacious.
The way our business is built and what we’re capable of, reflects that mindset.
At our Cheshire based HQ we handle the full business mix - a vast facility over two sites and over 75,000 square feet. On one site you’ll find everything from our Operations Department, including Finance & Customer Experience to Fulfilment and Warehousing, On the second site, you’ve got the engine room of Manufacturing, Product Development, Technology and Digital Marketing teams. Our award-winning Sales & Marketing Team handle the full Performance Marketing mix, Brand Management, Design, Customer Experience, Content Creation, SEO and CRO and Trading. Is it a squeeze? Sure. But only when it comes to knowledge base! We do this on purpose because we believe that our business is best when it collaborates and moves as one. It’s super charges personal and business growth.
We also have in-house Technology & Global Growth teams working alongside us… all in the one place. Is it a squeeze? Sure. But only when it comes to knowledge base! We do this on purpose because we believe that our business is best when it collaborates and moves as one. It supercharges personal and business growth.
Software Tester
Opportunities Like This Don’t Come Often…
This is your chance to join a fast-growing exciting business in a newly created role! You will be responsible for all aspects of software testing across our portfolio of brands and international websites. You will be the “go to” person for everything related to site testing and test automation, wherever possible. Developing best practise and a relentless goal to achieve seamless releases to live, you are committed to the highest possible standards in everything you do. Reporting into the Head of Development this is a key role in the business, ensuring we remain at the forefront of ecommerce.
The Role: German Trading Executive
This is a newly created role within our Trading and German Squad Team, giving the right candidate the opportunity to make an instant impact.
Reporting into the Head of Trading and German Growth Hacker, this role is responsible for creating a best in class customer experience that delivers against our brand values and the needs of our current and new customers. You will work alongside our Trading & Merchandising team, managing the PPC and Trading functions of one of our key stores - Germany.
A key part of your role will be delivering a synergistic trading strategy, bringing together our key acquisition channel and aligning this with projects to help drive conversion rate, gross profit and ultimately revenue across our product range.
This role requires a strong entrepreneurial flair, a really great understanding of ecommerce trading techniques, a passion for data and a real ability to think outside of the box when it comes to user experience and what creates a world class, unbeatable, unique customer experience.
Key Responsibilities
1. Be a central pillar within our Trading Team, working alongside the team to deliver our ambitious monthly, quarterly and yearly country targets.
2. Be responsible for delivering all country KPIs relating to GP, Revenue and Average Order Value.
3. Monitoring and Optimising all PPC performance campaigns, optimising daily budgets and strategy to ensure key targets are met.
4. Ensuring perfect execution of the Trading Plan in line with the marketing calendar as agreed with the Global Head of Trading.
5. Executing onsite projects to deliver increased Conversion Rates in line with the Global Head of Trading’s Roadmap.
6. Communication of all PPC and Trading performance metrics across Germany.
7. Be responsible for the daily management of our ecommerce websites, making daily optimisations based on past learnings whilst promoting our brand values.
8. To be conscious of and accountable for and supportive of the rest of the business in driving targeted YoY Growth and Revenue.
9.To work alongside the Global Head of Trading to drive new customer acquisition across our DE store.
You’ll be targeted to deliver real time, short term and long-term objectives. Through a commercial mindset backed up by your incredible ability to build lasting relationships at speed, you’ll look to improve on results month on month as you take a bigger piece of the market share as your channel evolves. You’ll look to consistently deliver conversion rate, manage availability whilst seeking to improve GP and AOV metrics.
Whilst you'll be analytical by nature, your understanding of brand management and focus on the customer will be a key driver in the way you manage our brand proposition with integrity and passionate focus on the customers perception and experience.
Immediate Responsibilities and Hot Projects
Plot, Plan and Deliver on the following:
1. Identify areas of Gross Profit Growth across our German market.
2. Implement new campaigns in PPC PLA and Non Brand Channels to drive revenue growth.
3. Working alongside the Global Head of Trading to improve SEO performance.
4. Execution of all Email marketing campaigns, monitoring performance and providing continual optimisation.
Day-day responsibilities
1. Constant management & delivery of key performance targets within your channels
2. Roll out of agreed strategy in your channels
3. Real time monitoring of channel performance, coordinating with trading teams to deliver to target
4. Constant identification of new areas of opportunity, conducting trails and driving growth
5. Supporting our trading team and performance team by working closely to ensure there’s cohesion between off site and on-site marketing and a gold standard journey for our customers
6. Ahead of the curve industry knowledge of your channel in order to capitalise on first to market growth and opportunity
7. Effective and relevant reporting to your line managers and CMO)
Personality wise we are looking….
1. Highly numerate and a lover of hitting targets
2. Strategic mindset
3. Creative flair
4. Relationship pro – you can build rapport and trust quickly that lasts
5. Avid self-learner & teacher
6. Able to trade-off short & long-term targets and have a history of making the right calls
7. You have high standards for quality of delivery from yourself and from others
8. You are great at building positive, productive relationships
9. You are great at extracting stories & crafting hypotheses & strategies from data
10. You have excellent interpersonal skills, and you are able to clearly communicate complex topics in simple terms, to a variety of audiences
11. Avid self-learner & teacher
12. You have excellent interpersonal skills, and you are able to clearly communicate complex topics in simple terms, to a variety of audiences
Essential
1. 1+ years’ experience in an online Trading/Merchandising role.
2. Native German Speaker
3. Proven Analytical Skills.
4. Proven experience working within a marketing team
5. Proven track record of delivering to target and exceeding business goals
6. Experience working for an Ecommerce FMCG business
7. Experienced in google analytics
8. Expert using excel
Desirables
1. Magento 2 Experience
2. Magento Functional Testing Framework
3. BSc/BA in Computer Science, Engineering or a related field
We Think This Type of Person Would Kill the Role!
1. A proven software tester with a few years experience in an ecommerce business.
2. A QA software automation engineer who is used to a high growth, entrepreneurial environment
