Head of Business Intelligence

If You Don’t Know, Now You Know… This is Protein Works.™

Rewind to 12th December 2012. Out of a freezing cold office (because we couldn’t afford heating back then!), our founders huddled round a couple of computer screens. This was the moment. After a year of working round the clock and a lifetime of tempering the thirst to create a world-class brand, we pressed LAUNCH. That was the moment protein works.™ website went live to the globe.

It’s not an overly fancy story, we know. There’re no garages worked out of, no office in the Bay Area to talk up. But fancy isn’t in our DNA, innovation is. With the idea to rock the very foundations of a sports nutrition industry that had become complacent, we set out to create an online sports nutrition brand that put pure quality & wow service before lowest possible price. With that vision and all it entails; we knew we’d be the underdogs from the very beginning. But you know what? We love that.

Fast forward almost 8 years and the journey from humble Cheshire beginnings, to over 1 million orders shipped globally may be in the bag, but our future is just beginning…

At our very core we believe in innovation in everything we touch. It’s engrained in our product range, in our people and in our proposition.

So of course, it follows naturally that we believe in an in-house approach to everything. We purposely put the talent and expertise that our business thrives on in the sole care of ourselves and our team. In short, we don’t ‘do’ agencies, and we categorically believe that if there’s a solution to be had – our team are the best ones to devise and deliver it. As such, TPW is an entrepreneurial place that values those people who want to make a dent, don’t want to be held back & don’t do politics. Our people are bored with ‘corporate’, are positively impatient & passionate self-learners. The culture is fast paced, supportive, and audacious.

The way our business is built and what we’re capable of, reflects that mindset.

At our Cheshire based HQ we handle the full business mix - a vast facility over two sites and over 75,000 square feet. On one site you’ll find everything from our Operations Department, including Finance & Customer Experience to Fulfilment and Warehousing, On the second site, you’ve got the engine room of Manufacturing, Product Development, Technology and Digital Marketing teams. Our award-winning Sales & Marketing Team handle the full Performance Marketing mix, Brand Management, Design, Customer Experience, Content Creation, SEO and CRO and Trading. Is it a squeeze? Sure. But only when it comes to knowledge base! We do this on purpose because we believe that our business is best when it collaborates and moves as one. It’s super charges personal and business growth.

This is your chance get on board! Bag yourself a newly created role ripe for growth, change and your personal stamp. You’ll be part of a wave of new talent coming into the brand to deliver the next fast growth phase of the business which sees Customer Experience as key to our success. Work with like-minded, passionate people, handle some exciting elements of the customer experience internationally and have a level of autonomy normal people would be scared of, whilst enjoying flexible working, in a market that is buzzing, in offices purposely located out of the jammed city centre, in the suburbs of the northern digital hub.

You and members of your team will be new to the role, giving you fantastic comradery from the off whilst being flanked by the CMO who’s over 12 years digital retail experience & 3 years’ experience at the brand and a passionate approach to customer experience and brand management – two core elements you’ll be driving. You’ll take the lead on implementing our new Customer Wow programme internationally, across our customer base, getting the opportunity to grow into a truly global role within this customer focused, marketing role.

A huge growth area for the business you’ll be walking into a channel where there is challenge. You’ll make the processes and implementation your own, driving ROI and innovation, knowing you have the support and coaching around you to be a success.

Put clearly, right now, we’re on a mission to discover talent who can come in to our team and deliver from day one. We’re looking to enhance our internal expertise and the speed of execution. These new VIPs will play a key and prominent role in delivering to plan.

In short, we’re offering seats on the rocket ship right now and are buzzing about our future journey with new talent adding fuel to the fire!

The Role: Head of Business Intelligence

This is a newly formed role within the business and has been created for three primary reasons;

1. To put data at the heart of our decision-making process, driving focus, priorities & pace

2. To use data to better understand and care for our customers

3. To create proprietary data solutions that provide a single ‘truth’ across the business

The uber talented and incredibly driven person selected for this role will play a pivotal part in the delivery and development of our data solution; also, be the single point of contact for data mining, automation and presentation. To ignite this role, you’ll need to think customer first, be commercially aware and adept at spotting and communicating opportunities.

Immediate Responsibilities and Hot Projects

Plot, Plan and Deliver on the following:

1. Phase 2 development of our Data Analytics Warehouse, implementing new automations using python, SQL and our cloud platform

2. Development of standardised dynamic and static reports for all areas of the business

3. Establish a reporting benchmark and process across the business

4. Get under the hood of marketing, ops, tech to understand current reporting needs & opportunities

5. Align the business using cross functional reports that tie in certain cause and effect elements critical to scaling

6. Work with the CTO to design, develop and enhance data capture and reporting tools

7. Support the CTO on the generation and maintenance of meaningful management information across every level of the business

8. Management of your budget, optimising the mix to drive profitable growth.

The Things You’ll Nail as Standard

1. Full, sole management of our Data Analytics Warehouse, all automated reports and back end data lake

2. Engineering and development of our DAW maintaining health and building for the future

3. You’ll drive performance through analysing in and cross functional data and presenting opportunities

4. Undertaking data analysis within assigned projects

5. Delivering data solutions and data lifecycles

6. Collecting, extracting and analysing data from complex sources

7. Managing APIs from health and integration points of view

8. Analysing and providing data on all key operational performance, suggesting improvements and changes where necessary

9. Make sure quality standards are met and deadlines achieved

10. Support others throughout the business to improve their use and understanding of data

11.Maintain ahead of the curve industry knowledge within customer experience

12.Maintaining strong relationships with the internal team

You’re Naturally Like This…

1. Someone who struggles to switch their laptop off – with a ‘just one more thing’ attitude

2. Passionate for your work, with a health balance coming from your enjoyment of the job and drive to be better

3. A creative data ‘geek’ energetic, and passionate about your area of expertise with a love for communication

4. Passion for impacting change and performance in a commercial, retail setting

5. Passionate about branding, believing in a brand mission and your part in that journey

6. A lover of hitting targets

7. Developing a strategic mindset as you progress through your career

8. Naturally inquisitive

9. Avid self-learner & teacher

10. Able to trade-off short & long-term targets and have a history of making the right calls

11. You have high standards for quality of delivery from yourself and from others

12. You are positively impatient ​

13. You are great at building positive, productive relationships

14. You are great at extracting stories & crafting hypotheses & strategies from data

15. You have excellent interpersonal skills, and are able to clearly communicate complex topics in simple terms

16. You are a highly motivated self-starter with a flexible, can-do attitude

17. You are an uncommonly fast-learner ​

Non-Negotiables

1. Over 5 years’ experience in an equivalent role/s

2. Educated to degree level in a mathematics, numerate subject or similar

3. Excellent analytical skills, experience in analysing data and drawing conclusions

4. Experience working in an Ecommerce or highly commercial environment

5. Experience working in a retail/commercial environment

6. Experience working with Google Cloud Platform in particular BigQuery, Google Cloud Storage, Cloud Functions/Cloud Run/Cloud Build and Pub/Sub.

7. Experience with digital analytics tools in particular Google Analytics/p>

8. Experience with data visualization tools in particular Google Data Studio and Tableau

9. Proficient in R or Python for ETL/ELT, data analysis and ideally ML/data science

10. Proficient in SQL including experience with BigQuery Standard SQL syntax, standard querying, advanced techniques including window functions, arrays, Data Definition Language, Data Manipulation Language and User Defined Functions.

11. Proficient in the management of APIs

12. Working knowledge of both relational and non-relational databases. ​

13. Highly skilled in statistical analysis techniques: cluster analysis, cross-tabulation, factor analysis, correspondence analysis, regression, etc./p>

14. Visionary attitude able to see what’s needed and implement

15. You’ve got strong organisational, project management and time-keeping skills

16. Proven skill set in implementing ideas from conception to delivery

17. Ability to tell a story through data ​

18. Strong, clear communicator

19. Strong and able collaborator

20. Ability to make decisions, self-start and work in a fast-paced environment

Desirables

1. Project management experience

2. FMCG experience

3. Sports Nutrition/Fitness knowledge

4. An understanding of / experience in digital marketing channels

5. An understanding of / experience a brand that produces and ships its own product

We Think This Type of Person Would Kill the Role!

1. A Head of Data looking to break out from an established team into a high impact role

2. A Data Scientist who’s undervalued where they are and is dying for ‘that’ role where they can come alive/p>

3. A Data Analyst looking for that next step up into a role with real responsibility and impact

4. Someone looking to unleash their potential in an entrepreneurial role