If You Don’t Know, Now You Know… This is protein works.™
Rewind to 12th December 2012. Out of a freezing cold office (because we couldn’t afford heating back then!), our founders huddled round a couple of computer screens. This was the moment. After a year of working round the clock and a lifetime of tempering the thirst to create a world-class brand, we pressed LAUNCH. That was the moment protein works.™ website went live to the globe.
It’s not an overly fancy story, we know. There’re no garages worked out of, no office in the Bay Area to talk up. But fancy isn’t in our DNA, innovation is. With the idea to rock the very foundations of a sports nutrition industry that had become complacent, we set out to create an online sports nutrition brand that put pure quality & wow service before lowest possible price. With that vision and all it entails; we knew we’d be the underdogs from the very beginning. But you know what? We love that.
Fast forward almost 8 years and the journey from humble Cheshire beginnings, to over 1 million orders shipped globally may be in the bag, but our future is just beginning…
At our very core we believe in innovation in everything we touch. It’s engrained in our product range, in our people and in our proposition.
So of course, it follows naturally that we believe in an in-house approach to everything. We purposely put the talent and expertise that our business thrives on in the sole care of ourselves and our team. In short, we don’t ‘do’ agencies, and we categorically believe that if there’s a solution to be had – our team are the best ones to devise and deliver it. As such, Protein Works is an entrepreneurial place that values those people who want to make a dent, don’t want to be held back & don’t do politics. Our people are bored with ‘corporate’, are positively impatient & passionate self-learners. The culture is fast paced, supportive, and audacious.
The way our business is built and what we’re capable of, reflects that mindset.
At our Cheshire based HQ we handle the full business mix - a vast facility over two sites and over 75,000 square feet. On one site you’ll find everything from our Operations Department, including Finance & Customer Experience to Fulfilment and Warehousing, On the second site, you’ve got the engine room of Manufacturing, Product Development, Technology and Digital Marketing teams. Our award-winning Sales & Marketing Team handle the full Performance Marketing mix, Brand Management, Design, Customer Experience, Content Creation, SEO and CRO and Trading. Is it a squeeze? Sure. But only when it comes to knowledge base! We do this on purpose because we believe that our business is best when it collaborates and moves as one. It’s super charges personal and business growth.
This is your chance get on board! Bag yourself a newly created role ripe for growth, change and your personal stamp. You’ll be part of a wave of new talent coming into the brand to deliver the next fast growth phase of the business which sees Customer Experience as key to our success. Work with like-minded, passionate people, handle some exciting elements of the customer experience internationally and have a level of autonomy normal people would be scared of, whilst enjoying flexible working, in a market that is buzzing, in offices purposely located out of the jammed city centre, in the suburbs of the northern digital hub.
You and members of your team will be new to the role, giving you fantastic comradery from the off whilst being flanked by the CMO who’s over 12 years digital retail experience & 3 years’ experience at the brand and a passionate approach to customer experience and brand management – two core elements you’ll be driving. You’ll take the lead on implementing our new Customer Wow programme internationally, across our customer base, getting the opportunity to grow into a truly global role within this customer focused, marketing role.
A huge growth area for the business you’ll be walking into a channel where there is challenge. You’ll make the processes and implementation your own, driving ROI and innovation, knowing you have the support and coaching around you to be a success.
Put clearly, right now, we’re on a mission to discover talent who can come in to our team and deliver from day one. We’re looking to enhance our internal expertise and the speed of execution. These new VIPs will play a key and prominent role in delivering to plan.
In short, we’re offering seats on the rocket ship right now and are buzzing about our future journey with new talent adding fuel to the fire!
The Role: Paid Social Manager
Immediate Responsibilities and Hot Projects
1. A paid social plan structured into each country
2. A consistent output of campaign builds, analysis and challenging the norm to keep on driving revenue
3. Testing of Google products to keep us ahead of the competition
4. A SWOT analysis to identify searches we’re missing that could be easy wins
5. A content calendar to deliver in countries
Essential experience required
1. Constant management & delivery of key performance targets within your channels
2. Roll out of agreed strategy in your channels
3. Real time monitoring of channel performance, co-ordinating with trading teams to deliver to target
4. Constant identification of new areas of opportunity, conducting trails and driving growth
5. People management – although this role doesn’t yet have a direct report you will manage all internal relationships as a priority so you have the backing and support of the business when you need it
6. Supporting our trading team by working closely to ensure there’s cohesion between off site and on-site marketing and a gold standard journey for our customers
7. Ahead of the curve industry knowledge of your channel in order to capitalise on first to market growth and opportunity
8. Effective and relevant reporting to your line manager and CMO.
